Shipping policy

ComfyStep

Thank you for shopping with ComfyStep. We aim to make your delivery experience simple, reliable, and fast.

Free Shipping

We are happy to offer free shipping on all orders.

There are no shipping fees, and the price you see at checkout is the final price for your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders are processed on business days (Monday to Friday), excluding public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Delivery Partner

All orders are shipped using The Courier Guy, one of South Africa’s leading courier companies.

They provide reliable nationwide delivery and allow you to track your parcel throughout the delivery process.

Estimated Delivery Times

Delivery times depend on your location within South Africa.

Typical delivery estimates:

- Major cities: 2–4 business days

- Regional areas: 3–6 business days

Please note that delivery times are estimates and may occasionally vary due to courier logistics.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

You can use this tracking number to monitor your parcel's progress until it arrives.

Incorrect Address

Please ensure your shipping address is correct at checkout.

ComfyStep cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible so we can try to correct it before the order is dispatched.

Delivery Delays

Although we work with a trusted courier partner, delays may occasionally occur due to:

- High courier demand

- Severe weather conditions

- Public holidays

- Remote delivery areas

We appreciate your patience if this happens.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist in resolving the issue with the courier.

Contact Us

If you have any questions about shipping or delivery, please feel free to reach out.

Email: hello@comfystep.co.za

Our support team aims to respond within 24 hours on business days.