Terms of service
ComfyStep
Welcome to ComfyStep. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
1. Overview
This website is operated by ComfyStep. Throughout the site, the terms “we”, “us”, and “our” refer to ComfyStep.
By visiting our site or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced here or available via hyperlink.
If you do not agree to these terms, you should not access the website or use our services.
2. Online Store Terms
By agreeing to these Terms of Service, you confirm that:
- You are at least the age of majority in your country or have permission from a legal guardian.
- You will not use our products for any illegal or unauthorized purpose.
- You will not transmit any viruses or harmful code.
A violation of these terms may result in termination of your access to our services.
3. Products
We sell footwear and related products through our online store.
We make every effort to display our products as accurately as possible, including colors and descriptions. However, we cannot guarantee that your device’s display will perfectly reflect the product’s appearance.
Product availability may change at any time without notice.
We reserve the right to:
- Limit quantities of any products
- Modify or discontinue products
- Update product descriptions or pricing if necessary
4. Pricing and Payments
All prices are listed in the applicable currency displayed on the website.
Prices may change at any time without notice.
Payments must be completed at checkout using the available payment methods provided on our website. Orders will only be processed once payment has been successfully received.
5. Orders
When you place an order through our website:
- You agree that all information provided is accurate and complete.
- We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or pricing errors are suspected.
If your order is cancelled after payment has been processed, a refund will be issued.
6. Shipping and Delivery
Orders are typically processed within 1–3 business days.
Delivery times may vary depending on your location and the courier service used.
Once an order has been shipped, we are not responsible for delays caused by the courier, customs, or circumstances beyond our control.
Customers will receive tracking details once their order has been dispatched.
7. Returns and Exchanges
We want you to be happy with your purchase.
If you are not satisfied with your order, you may contact us regarding a return or exchange according to our Return Policy.
Returned products must generally be:
- Unworn
- In original condition
- In original packaging
Certain items may not be eligible for return for hygiene or safety reasons.
Please contact our support team before returning any item.
8. Accuracy of Information
We strive to ensure all information on our website is accurate. However, occasional errors may occur in:
- Product descriptions
- Pricing
- Promotions
- Shipping information
We reserve the right to correct any errors and update information without prior notice.
9. Intellectual Property
All content on this website, including:
- Logos
- Images
- Product designs
- Text
- Graphics
is the property of ComfyStep or its content suppliers and may not be copied, reproduced, or used without permission.
10. Third-Party Services
Our website may include links to third-party websites or services.
We are not responsible for the content, policies, or practices of any third-party websites.
Customers should review the policies of those websites before engaging with them.
11. Limitation of Liability
To the fullest extent permitted by law, ComfyStep shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- The use of our website
- The purchase or use of our products
- Delays in delivery
- Technical errors or service interruptions
Our products are intended for general use and comfort, and results may vary between individuals.
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon being posted on this page. Continued use of the website after changes indicates acceptance of the updated terms.
13. Contact Information
If you have any questions about these Terms of Service, please contact us.
Email: hello@comfystep.co.za
We aim to respond to all inquiries within 24 hours on business days.